Shipping & Returns
You have 14 days from the date of delivery receipt to return any unused items and receive a refund from jaki.co.uk. Please note that we do not currently offer exchanges. Returns for online purchases will not be accepted in our physical JAKI stores.
Items must include all original tags and be in the same pristine, sellable condition that they were received. They must also be in their original packaging (garment bag for clothing, box for shoes etc).
SALE items are FINAL SALE and are NOT eligible for returns. This does not affect your statutory rights.
Items must:
• Include all original tags attached
• Be unwashed, unused and unworn
• Not have make up stains/ fake tan or other marks (including sweat marks)
• Not smell of pets, washing powder, perfume etc.
• Not evidence outdoor wear
• Not be considered unhygienic to resell
Garments that do not comply with these conditions will not be accepted and will be sent back at the expense of the customer.
Our full returns policy can be found at: https://www.jaki.co.uk/pages/returns
Please scroll down for returns instructions
Please scroll down the page for country specific returns options and guidance.
If you would like to arrange your own return, we would be happy to accept your unused items within 14 days of receipt, so long as it complies with our returns policy.
JAKI Returns
Unit 2, Tealedown Works
Bounds Green
London
N11 2LX
We have prepaid options available for UK and USA returns. Please scroll down the page for these.
• Please attach your returns label to the outside of your parcel. Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).
• Please include the original packing slip/ returns form with your order number clearly visible along with your items. We cannot process your return without your order number and name.
• Note down the tracking number and please track it to confirm it’s been delivered back to us. The return is your responsibility until it reaches us.
Please scroll down for return options for your respective countries.
Once your return has reached our premises it can take up to 7 working days to process as we comply with sanitary processes and procedures. We will notify you of the approval or rejection of your refund once it has been processed.
If your return is approved, you will receive the amount via the original payment method within 14 days after we notify you, depending on your bank. Refund times are dictated by your card issuer and are outside of our control.
We do not offer free returns and your refund will not include the cost of the original postage and packaging.
UK
Standard Tracked UK Delivery (3-5 working days)
£3.99/ Free over £150
• Dispatch is Monday to Friday only, before 12pm GMT only.
• Orders are sent via Royal Mail Tracked services.
• Large/Heavy items may incur an additional shipping cost of £1.90 which is reflected at checkout.
Please note that deliveries to the Channel Islands and Isle of Man may be subject to delays due to Customs checks.
Safe place/ leave with neighbour: If you'd prefer for your parcel to be left in a safe place or with your neighbour, you can select these options using links provided when Royal Mail sends shipping updates for your order. However please be aware that JAKI cannot be held liable for any loss or damage that may occur upon delivery if your parcel is left in your requested safe place or with your neighbour.
Royal Mail Next Working Day Tracked UK Delivery (order before 12pm Mon-Fri)
£5.95
• Delivered between 7am and 10pm.
• Dispatch is Monday to Friday only.
• Place your order before 12pm Monday to Friday to get it the following working day (please allow an extra day due to the covid-19 situation).
• Orders are sent via Royal Mail Tracked 24.
• Large/Heavy items may incur an additional shipping cost of £3.00 which is reflected at checkout.
Please note that Next Day orders will always be sent out on time and any delays that may occur are due to the courier service. Occasionally Next Day orders may take an extra day to be delivered. Additionally, deliveries to the Channel Islands and Isle of Man may be subject to delays due to Customs checks. We cannot be held liable for delays outside our control.
Safe place/ leave with neighbour: If you'd prefer for your parcel to be left in a safe place or with your neighbour, you can select these options using links provided when Royal Mail sends shipping updates for your order. However please be aware that JAKI cannot be held liable for any loss or damage that may occur upon delivery if your parcel is left in your requested safe place or with your neighbour. Please expect a slight delay over Royal Mail strike days.
You have 14 days from the date of delivery receipt to return any unused items and receive a refund from jaki.co.uk. Please note that we do not currently offer exchanges. Returns for online purchases will not be accepted in our physical JAKI stores.
Items must include all original tags and be in the same pristine, sellable condition that they were received. They must also be in their original packaging (garment bag for clothing, box for shoes etc).
You can either arrange your own return (scroll down for the address) or use our pre-paid returns service (£3 fee for each label used). Please note we do not offer free returns, and we do not accept returns in store.
Please send your return back in the original postage bag/box provided. If this is not possible, please use an alternative postage bag or box.
• Please attach your returns label to the outside of your parcel. Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).
• Please include the original packing slip/ returns form with your order number clearly visible along with your items. We cannot process your return without your order number and name.
• Note down the tracking number and please track it to confirm it’s been delivered back to us. The return is your responsibility until it reaches us.
If you have chosen to arrange your own return, you will be responsible for paying for your own shipping costs for returning your item.
Please post the item(s) you wish to return to the following address:
JAKI Returns
Unit 2, Tealedown Works
Bounds Green
London
N11 2LX
• Please include a note with your order number (original packing slip will be sufficient) and the items you wish to return inside the package, along with a note stating that you have arranged your own return.
• We recommend using a tracked delivery service and to keep a proof of postage as we don’t take responsibility for items lost in the post.
• When we receive your return we will process a refund for the item(s) returned within 7 working days. You will receive the amount via the original payment method within 14 days after we notify you, depending on your bank.
The return will be successful provided the goods are in the unused condition that they were in when the order was received. Your refund will not include the cost of original postage and packaging.
We do not accept returns in store due to sanitisation procedures that must be followed.
This option is only available for customers in the United Kingdom. International customers- please scroll down.
Please note that we will deduct £3.00 from your refund for using the Royal Mail service provided. This charge goes towards the cost of Tracked 48 Royal Mail postage fees. You are not obliged to use this service.
We do not offer free returns and your refund will not include the cost of the original postage and packaging.
You can generate your prepaid label at: https://www.royalmail.com/track-my-return/create/4102
Step 1
Please read the guidance above to ensure you
are eligible for a return.
Click the link provided and read the instructions.
Step 2
A form will appear which you must fill out.
Please follow the prompts provided.
Enter your address using "Find my address" or
select "Enter your address manually."
Step 3
Scroll down Royal Mail page and select "Box/ bag."
Now select "Yes" if your parcel is below 20kg and the
dimensions specified.
Step 4
Click "Create your label for JAKI".
You will then receive an email with a returns label
which you can print out and stick on the package
as well as QR code which you can show to the Post Office if you do not have a printer.
The email may take a few minutes to come through.
Step 5
Take your parcel to your nearest Royal Mail Post Office where
you will be given a receipt. Please retain this as
proof of postage until your return has been
processed.
Please ensure you have included
your original packing/ returns slip or a note with
your order number & name in the parcel so that
we can identify you and process your return.
Step 6
Once your return has reached our premises it can
take up to 14 working days to process as we comply
with sanitary processes and procedures. We will notify
you of the approval or rejection of your refund once
it has been processed.
• Please note that if you opt for a Royal Mail home collection there may be an additional small fee to pay Royal Mail directly. Once you have generated your Returns label you can access their collection service here.
The return will be successful provided the goods are in the unused condition that it was in when the order was received.
We do not accept returns in store due to sanitisation procedures that must be followed.
Additional guidance:
• Please attach your returns label to the outside of your parcel. Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).
• Please include the original packing slip/ returns form with your order number clearly visible along with your items. We cannot process your return without your order number and name.
• Note down the tracking number and please track it to confirm it’s been delivered back to us. The return is your responsibility until it reaches us.
USA
• Dispatch is Monday to Friday, before 12pm GMT only.
• Orders are sent via DHL Express. The most premium and reliable international delivery service.
• Tracked and Signed for service.
• Max order value: $800. There are no customs duties to pay within this spend as long as the order is to a private customer, at a residential address. You are able to make multiple orders without incurring duties as long as your total daily spend is below this amount.
• Large/Heavy items may incur an additional shipping cost of $19.99 which is reflected at checkout.
• $50 minimum spend.
Please note that international deliveries may be subject to delays due to Customs checks. Please allow an extra day due to the covid-19 situation. We also are unable to deliver to PO boxes or Armed Forces Territories. If you have selected this, and your parcel is returned to sender, you will not be refunded your original postage fees and will be liable for any subsequent return delivery/custom charges.
• Max order value: $750. There are no customs duties to pay within this spend as long as the order is to a private customer (not a business), at a residential address. You are able to make multiple orders without incurring duties as long as your total daily spend is below this amount.
• $50 minimum spend.
If you'd prefer not to sign for your parcel or to leave it with your neighbour, you can select these options using links provided when DHL sends shipping updates for your order. However please be aware that JAKI cannot be held liable for any loss or damage that may occur upon delivery with removal of your signature requirement.
ARRANGING YOUR OWN RETURN
You will be responsible for paying for your own shipping costs for returning your item(s).
Please post the item(s) you wish to return to the following address:
JAKI Returns
Unit 2, Tealedown Works
Bounds Green
London
N11 2LX
• Please include a note with your order number (original packing slip will be sufficient) and the items you wish to return inside the package, along with a note stating that you have arranged your own return.
• We recommend using a tracked delivery service and to keep a proof of postage as we don’t take responsibility for items lost in the post.
• Please do not return goods as a 'Gift' as your return will likely accrue customs charges which we will will not be liable for and your return will not reach us.
JAKI is not responsible for any import charges on return shipments. You must cover these when returning your item or please use our prepaid DHL Express Returns Service which already covers this.
• When we receive your return we will process a refund for the item(s) returned within 7 working days. You will receive the amount via the original payment method within 14 days after we notify you, depending on your bank.
The return will be successful provided the goods are in the unused condition that they were in when the order was received. Your refund will not include the cost of original postage and packaging.
We do not accept returns in store due to sanitisation procedures that must be followed.
Our prepaid DHL returns service for international USA returns comes at a flat cost of $30.00 which will be deducted from your refund. Please note that original postage costs are non-refundable as well.
Please use our dedicated DHL returns portal here: JAKI DHL Returns Portal.
Please make sure you select a return reason under any item you are returning.
If you can't access the portal, please email info@jaki.co.uk if you would like to proceed with this option with the subject line: 'DHL Prepaid Returns Request' and please state your order number and the items which you are returning.
Canada
• Dispatch is Monday to Friday, before 12pm GMT only.
• Orders are sent via DHL Express. The most premium and reliable international delivery service.
• Tracked and Signed for service.
• Orders are sent by Delivery Duties Paid (DDP). This means that we cover the customs duties/taxes.
• Large/Heavy items may incur an additional shipping cost of $19.99 which is reflected at checkout.
• Minimum spend: $150
Please note that international deliveries may be subject to delays due to Customs checks. Please allow an extra day due to the covid-19 situation. We also are unable to deliver to PO boxes or Armed Forces Territories. If you have selected this, and your parcel is returned to sender, you will not be refunded your original postage fees and will be liable for any subsequent return delivery/custom charges.
• Orders are sent by Delivery Duties Paid (DDP). This means that we cover the customs duties/taxes.
• Minimum spend: $90
If you'd prefer not to sign for your parcel or to leave it with your neighbour, you can select these options using links provided when DHL sends shipping updates for your order. However please be aware that JAKI cannot be held liable for any loss or damage that may occur upon delivery with removal of your signature requirement.
ARRANGING YOUR OWN RETURN
You will be responsible for paying for your own shipping costs for returning your item(s).
Please post the item(s) you wish to return to the following address:
JAKI Returns
Unit 2, Tealedown Works
Bounds Green
London
N11 2LX
• Please include a note with your order number (original packing slip will be sufficient) and the items you wish to return inside the package, along with a note stating that you have arranged your own return.
• We recommend using a tracked delivery service and to keep a proof of postage as we don’t take responsibility for items lost in the post.
• Please do not return goods as a 'Gift' as your return will likely accrue customs charges which we will will not be liable for and your return will not reach us.
JAKI is not responsible for any import charges on return shipments. You must cover these when returning your item or please use our prepaid DHL Express Returns Service which already covers this.
• When we receive your return we will process a refund for the item(s) returned within 7 working days. You will receive the amount via the original payment method within 14 days after we notify you, depending on your bank.
The return will be successful provided the goods are in the unused condition that they were in when the order was received. Your refund will not include the cost of original postage and packaging.
We do not accept returns in store due to sanitisation procedures that must be followed.
Our prepaid DHL returns service for international Canadian returns comes at a flat cost of $50.00 CAD which will be deducted from your refund. Please note that original postage costs are non-refundable as well.
Please use our dedicated DHL returns portal here: JAKI DHL Returns Portal
If you can't access the portal, please email info@jaki.co.uk if you would like to proceed with this option with the subject line: 'Canada DHL Prepaid Returns Request' and please state your order number and the items which you are returning.
Australia
• Customer is liable for any import bills they may receive.
• Dispatch is Monday to Friday, before 12pm GMT only
• Orders are sent via DHL Express. The most premium and reliable international delivery service.
• Tracked and Signed for service.
• Minimum order value: A$100
• Max order value: A$1000
Please note that international deliveries may be subject to delays due to Customs checks. Please allow an extra day due to the covid-19 situation.
Working days are defined as Monday to Friday, excluding Bank and Public Holidays.
• Max order value: $1000 AUD. There are no customs duties to pay within this spend as long as the order is to a private customer (not a business), at a residential address. You are able to make multiple orders without incurring duties as long as your total daily spend is below this amount.
• A$100 minimum spend.
If you'd prefer not to sign for your parcel or to leave it with your neighbour, you can select these options using links provided when DHL sends shipping updates for your order. However please be aware that JAKI cannot be held liable for any loss or damage that may occur upon delivery with removal of your signature requirement.
ARRANGING YOUR OWN RETURN
You will be responsible for paying for your own shipping costs for returning your item(s).
Please post the item(s) you wish to return to the following address:
JAKI Returns
Unit 2, Tealedown Works
Bounds Green
London
N11 2LX
• Please include a note with your order number (original packing slip will be sufficient) and the items you wish to return inside the package, along with a note stating that you have arranged your own return.
• We recommend using a tracked delivery service and to keep a proof of postage as we don’t take responsibility for items lost in the post.
• Please do not return goods as a 'Gift' as your return will likely accrue customs charges which we will will not be liable for and your return will not reach us.
JAKI is not responsible for any import charges on return shipments. You must cover these when returning your item or please use our prepaid DHL Express Returns Service which already covers this.
• When we receive your return we will process a refund for the item(s) returned within 7 working days. You will receive the amount via the original payment method within 14 days after we notify you, depending on your bank.
The return will be successful provided the goods are in the unused condition that they were in when the order was received. Your refund will not include the cost of original postage and packaging.
We do not accept returns in store due to sanitisation procedures that must be followed.
Our prepaid DHL returns service for international Australian returns comes at a flat cost of A$60.00 which will be deducted from your refund. Please note that original postage costs are non-refundable as well.
Please use our dedicated DHL returns portal here: JAKI DHL Returns Portal.
If you can't access the portal, please email info@jaki.co.uk if you would like to proceed with this option with the subject line: 'DHL Prepaid Returns Request' and please state your order number and the items which you are returning.
Europe
• Dispatch is Monday to Friday, before 12pm GMT only.
• Orders are sent via local Postal networks. Tracked service.
• Max order value: £120 ~ €150.
• There are no customs duties within this spend as long as the order is to a private customer, at a residential address. You are able to make multiple orders without incurring duties.
• Countries limited to: France, Germany, Ireland, Poland.
Please note that international deliveries may be subject to delays due to Customs checks. Please also allow an extra day due to the covid-19 situation.
We can only send parcels to residential addresses without incurring extra charges. This excludes hotels and business addresses. If selected, your parcel will incur extra duties and taxes which you will be liable for.
• Dispatch is Monday to Friday, before 12pm GMT only.
• Orders are sent via DHL Express. The most premium and reliable international delivery service.
• Tracked and Signed for service.
• There are no customs duties within €150 spend as long as the order is to a private customer, at a residential address.
• Orders above €150 are sent with Delivery Duties Paid (DDP). This should be reflected at checkout.
• Countries include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Please note that international deliveries may be subject to delays due to Customs checks. Please allow an extra day due to the covid-19 situation.
We can only send parcels to residential addresses without incurring extra charges. This excludes hotels and business addresses. If selected, your parcel will incur extra duties and taxes which you will be liable for.
• Customer is liable for all customs duties and taxes.
• Dispatch is Monday to Friday, before 12pm GMT only
• Orders are sent via DHL Express. The most premium and reliable international delivery service.
• Tracked and Signed for service.
• Max order value: £500.
• Countries include: Albania, Andorra, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Greenland, Vatican City, Iceland, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Turkey, Ukraine.
Please note that international deliveries may be subject to delays due to Customs checks. Please allow an extra day due to the covid-19 situation.
Working days are defined as Monday to Friday, excluding Bank and Public Holidays.
If you'd prefer not to sign for your parcel or to leave it with your neighbour, you can select these options using links provided when DHL sends shipping updates for your order. However please be aware that JAKI cannot be held liable for any loss or damage that may occur upon delivery with removal of your signature requirement.
ARRANGING YOUR OWN RETURN
You will be responsible for paying for your own shipping costs for returning your item(s).
Please post the item(s) you wish to return to the following address:
JAKI Returns
Unit 2, Tealedown Works
Bounds Green
London
N11 2LX
• Please include a note with your order number (original packing slip will be sufficient) and the items you wish to return inside the package, along with a note stating that you have arranged your own return.
• We recommend using a tracked delivery service and to keep a proof of postage as we don’t take responsibility for items lost in the post.
• Please do not return goods as a 'Gift' as your return will likely accrue customs charges which we will will not be liable for and your return will not reach us.
JAKI is not responsible for any import charges on return shipments. You must cover these when returning your item or please use our prepaid DHL Express Returns Service which already covers this.
• When we receive your return we will process a refund for the item(s) returned within 7 working days. You will receive the amount via the original payment method within 14 days after we notify you, depending on your bank.
The return will be successful provided the goods are in the unused condition that they were in when the order was received. Your refund will not include the cost of original postage and packaging.
We do not accept returns in store due to sanitisation procedures that must be followed.
Our prepaid DHL returns service for international European returns comes at a flat cost of €30.00 or the equivalent which will be deducted from your refund. Please note that original postage costs are non-refundable as well.
If you can't access the portal please use our dedicated DHL returns portal here: JAKI DHL Returns Portal
Please email info@jaki.co.uk if you would like to proceed with this option with the subject line: 'Europe DHL Prepaid Returns Request' and please state your order number and the items which you are returning.
Common Questions
In the unfortunate case that you have received a faulty item a please contact us at info@jaki.co.uk for how to proceed, including your order number and faulty item in the subject line (e.g. Order #1234, Faulty item) and please include a picture of the fault to speed up the process.
Our customer service team aim to respond to emails within 48 hours.
Please note that you will be asked to provide evidence that your item was faulty upon receipt. Please refer to the conditions of return stated above.
Additionally, minor imperfections such as loose threads are not considered as a fault as the goods are still considered as fit for purpose.
You must report any faulty or damaged goods to us within 14 days of when the goods were delivered.
In the rare and unlikely event that your order cannot be delivered due to incorrect information provided by the customer or missed or refusal of deliveries, the customer will be responsible for any additional shipping charges for redelivery.
If there is still no response to re-delivery and your item is destroyed, you will not be entitled to a refund. If your parcel is re-directed/returned to sender after redelivery attempts and there is no indication that you will accept the parcel, you will be liable for any original and return shipping costs, and customs charges your parcel incurs.
Please note that JAKI has the right to request evidence before issuing any refunds. JAKI also has protocols in place should suspicious or fraudulent activity be suspected.
If you wish to dispute your delivery after the delivery carrier has issued confirmation of delivery (through tracking information), you are entitled to do so within 14 days of this confirmation.
If the stated 7 working days to process your return has passed, and you haven’t received a "Return accepted" email, here are the actions to take:
1. Check your returns tracking number or proof of postage receipt to check when/if we have received it.
2. Check your spam/junk email inbox and your bank account.
3. Email us: info@jaki.co.uk stating your order number in the subject line. Please explain that you have not received a refund yet.
If you have received a "Return accepted" email and have still not received your funds after 14 days, we advise you to contact your bank. There is often some processing time before a refund appears in your account and it differs depending on the financial provider, thus they should be able to give you a more accurate update.
If you’ve done all of this and you still have not received your refund, please contact us at: info@jaki.co.uk
We do not offer exchanges for items posted back to us.
Online orders cannot be returned or exchanged in store. This is due to sanitisation procedures that must be followed.
Sending your items back to our store will result in a delay to your refund as well as additional delivery charges levied as we ship the items back to our warehouse.
Gift cards
Downloadable software products
Health and personal care items (including Face Masks).
Route Package Protection
Items that would be considered unhygienic to re-sell such as bodysuits, socks, and underwear.
The goods are your responsibility until they reach us so please ensure that they are securely packaged and sealed, and if applicable please ensure that you keep any receipts from your chosen tracked delivery service. Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).
Even if you have decided to return your entire order, please do not return any promotional items included in the package, such as discount flyers or consumable samples.
Please do not send your purchase back to the manufacturer.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Shipping costs are non-refundable unless the return is for a faulty item.
If we receive a return and it does not comply with our terms and conditions, we cannot offer a refund. This does not affect your statutory rights.
Working days exclude Bank Holidays and weekends.
Please note that customers will always be liable for any import charges they receive. Please see relevant delivery policies for further guidance or check with local authorities before placing your order.
For USA orders, as long as the order is to a private residential address, your order should not incur any customs duties/ import charges. USA orders will not incur duties/taxes so long as the goods are valued at no more than $800 per person per day, at a private residential address.
For Canada, EU, UAE, and some ROW orders, we ship via DDP (Delivery Duties Paid), meaning we cover the duties. You should not have to pay anything more than what is reflected at checkout if the shipping name contains DDP.
We can only send parcels to residential addresses without incurring extra charges. This excludes hotels and business addresses. If selected, your parcel will incur extra duties and taxes which you will be liable for.
JAKI is not responsible for any import charges on return shipments. You must cover these when returning your item or please use our prepaid DHL Express Returns Service which already covers this.
Rest Of World
• Customer is liable for any import bills they may receive.
• Dispatch is Monday to Friday, before 12pm GMT only.
• Orders are sent via DHL Express. The most premium and reliable international delivery service.
• Tracked and Signed for service.
• Min Spend: £100. Max order value: £500.
• Countries include: Bahrain, China, Hong Kong SAR, Indonesia, Japan, Kuwait, Macao SAR, Malaysia, Mexico, Philippines, Qatar, Singapore, South Africa, South Korea, Taiwan, Thailand, UAE.
Please note that international deliveries may be subject to delays due to Customs checks. Please allow an extra day due to the covid-19 situation.
Working days are defined as Monday to Friday, excluding Bank and Public Holidays.
If you'd prefer not to sign for your parcel or to leave it with your neighbour, you can select these options using links provided when DHL sends shipping updates for your order. However please be aware that JAKI cannot be held liable for any loss or damage that may occur upon delivery with removal of your signature requirement.
ARRANGING YOUR OWN RETURN
You will be responsible for paying for your own shipping costs for returning your item(s).
Please post the item(s) you wish to return to the following address:
JAKI Returns
Unit 2, Tealedown Works
Bounds Green
London
N11 2LX
• Please include a note with your order number (original packing slip will be sufficient) and the items you wish to return inside the package, along with a note stating that you have arranged your own return.
• We recommend using a tracked delivery service and to keep a proof of postage as we don’t take responsibility for items lost in the post.
• Please do not return goods as a 'Gift' as your return will likely accrue customs charges which we will will not be liable for and your return will not reach us.
JAKI is not responsible for any import charges on return shipments. You must cover these when returning your item or please use our prepaid DHL Express Returns Service which already covers this.
• When we receive your return we will process a refund for the item(s) returned within 7 working days. You will receive the amount via the original payment method within 14 days after we notify you, depending on your bank.
The return will be successful provided the goods are in the unused condition that they were in when the order was received. Your refund will not include the cost of original postage and packaging.
We do not accept returns in store due to sanitisation procedures that must be followed.
Our prepaid DHL returns service for international ROW returns comes at a flat cost of £30.00 or the equivalent which will be deducted from your refund. Please note that original postage costs are non-refundable as well.
If you can't access the portal please use our dedicated DHL returns portal here: JAKI DHL Returns Portal.
If you can't access the portal, please email info@jaki.co.uk if you would like to proceed with this option with the subject line: 'DHL Prepaid Returns Request' and please state your order number and the items which you are returning.