What is your Returns Policy?

We accept returns within 14 days of you receiving the product, unused, unwashed and in it's original packaging. Our full returns policy can be found here.

How do I return something to you?

The easiest way is to return the item(s) in the same postage bag/box that it was received in, along with your packing slip (that includes your order number). Post back to us on the address listed in the returns policy. Please note that we cannot process your refund without your order number.

Or if you want an exchange, pop in to one of our JAKI stores (details below). Please note that we do not offer refunds in store.

Have you received my returned items?

It can take up to 14 working days (excluding weekends and bank holidays) from the day after the date of your return, for your parcel to be delivered back to our warehouse and processed.

We'll send you an email as soon as we've completed your return, letting you know whether a refund or exchange has been processed.

What should I do if my order hasn't been delivered yet?

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. If this date has passed please email us at: info@jaki.co.uk. For more information on our deliveries, please click here.

How does Klarna work? 
When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. With Pay in 30 days, you can pay for your order 30 days after shipping. If your Pay later request is accepted, Klarna will send you an email with payment instructions once your order is shipped. Just follow the link in the email to view your order or check your purchase in the Klarna app. To learn more about Klarna, please click here.

Do you ship internationally? 
We only deliver to the UK.

Can I claim a discount from the website in store?
Our online promotions are exclusive to our online platform only, unless otherwise stated.

Where are your stores located?

Our flagship store can be found at:

142 Putney High Street
SW15 1RR 

Our North London store can be found at:

805 High Road
North Finchley
N12 8JT