Premium Aztec Embroidered Short Dress in Aqua

£75
Color: Aqua
Size:
Quantity:
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  • Premium Heavy Weighted Cotton
  • Short Smock Dress
  • V-Neckline with Button
  • Fluted Sleeves
  • Tiered Panels
  • Ruffle Details
  • The Pattern on Each Dress is Unique Due To Natural Stitching Variations
  • Loose, Flowy Fit
  • One Size fits UK 8-16
  • Model is 5’10, UK 8, and wears One Size
  • 100% Cotton
  • Made In Italy

Standard Tracked UK Delivery (3-5 working days)

£3.99

  • Dispatch is Monday to Friday only.
  • Orders are sent via Royal Mail Tracked services.
Please note that deliveries to the Channel Islands and Isle of Man may be subject to delays due to Customs checks.

    Express 1-2 Working Days Tracked UK Delivery (order before 12pm Mon-Fri)

    £5.95

    • Delivered between 7am and 10pm.
    • Dispatch is Monday to Friday only.
    • Place your order before 12pm Monday to Friday to get it the following working day (please allow an extra day due to the covid-19 situation).
    • Orders are sent via Royal Mail Tracked services.
    Please note that deliveries to the Channel Islands and Isle of Man may be subject to delays due to Customs checks.

      European Delivery (Temporarily suspended)

      • Temporarily suspended as we explore solutions surrounding new regulations. Includes Ireland.

      World Delivery (up to 3 weeks). £200 max spend.

      £29.95

      • Dispatch is Monday to Friday only.
      • Where possible, orders are sent by Tracked delivery through the Royal Mail network and their various partners.
      • Once dispatched, please use the tracking number provided by Royal Mail to track your order. The impact of Brexit and customs may mean your order takes longer to reach you.
      • Maximum spend is £200.
      • IMPORTANT: Please note that you will be liable for any customs/ duties charges that may occur.

      Please return your unused and unsuitable item(s) to us within 14 days of delivery for a refund. Please note that we do not offer exchanges. Items must include all original tags and be in the same condition that they were received. They must also be in their original packaging (garment bag for clothing, box for shoes etc).

      Unfortunately we cannot accept returns which are found to have make-up stains, are washed or have any noticeable smells or marks (including sweat marks) on the garment.

      Please send your return back in the original postage bag/box provided. If this is not possible, please use an alternative postage bag or box.

      How to return

      You can either arrange your own return (scroll down for the address) or use our pre-paid returns service (£3 fee for each label used). Please note we do not offer free returns, and we do not accept returns in store.

      OPTION 1: ARRANGING YOUR OWN RETURN

      If you have chosen to arrange your own return, you will be responsible for paying for your own shipping costs for returning your item.

      Please post the item(s) you wish to return to the following address:

      JAKI Returns

      805A High Road 

      North Finchley

      London 

      N12 8JT

      • Please include a note with your order number (original packing slip will be sufficient) and the items you wish to return inside the package, along with a note stating that you have arranged your own return.

      • We recommend using a tracked delivery service and to keep a proof of postage as we don’t take responsibility for items lost in the post.

      • When we receive your return we will process a refund for the item(s) returned within 14 working days. You will receive the amount via the original payment method within 14 days after we notify you, depending on your bank.

      The return will be successful provided the goods are in the unused condition that they were in when the order was received. Your refund will not include the cost of original postage and packaging.

      We do not accept returns in store due to sanitisation procedures that must be followed.

      OPTION 2: PREPAID ROYAL MAIL TRACKED RETURNS (UK ONLY)

      Please note that we will deduct £3.00 from your return for using the Royal Mail service provided. This charge goes towards the cost of Tracked 48 Royal Mail postage fees. You are not obliged to use this service.

      We do not offer free returns and your refund will not include the cost of the original postage and packaging.

      You can generate your prepaid label at: https://www.royalmail.com/track-my-return/create/4102

         Step 1

      Please read the guidance above to ensure you
      are eligible for a return.
      Click the link provided and read the instructions.

         Step 2

      Scroll down Royal Mail page and select "Box/ bag."
      Now select "Yes" if your parcel is below 20kg and the
      dimensions specified.

         Step 3

      A form will appear which you must fill out.
      Please follow the prompts provided.
      Enter your address using "Find my address" or
      select "Enter your address manually."

         Step 4

      Click "Create your label for JAKI".
      You will then receive an email with a returns label
      which you can print out and stick on the package
      as well as QR code which you can show to the
      Post Office if you do not have a printer.
      The email may take a few minutes to come through.

         Step 5

      Take your parcel to your nearest post office where
      you will be given a receipt. Please retain this as
      proof of postage until your return has been
      processed. 

      Please ensure you have included
      your original packing/ returns slip or a note with
      your order number & name in the parcel so that
      we can identify you and process your return.

         Step 6

      Once your return has reached our premises it can
      take up to 14 working days to process as we comply
      with sanitary processes and procedures. We will notify
      you of the approval or rejection of your refund once
      it has been processed.

       

      The return will be successful provided the goods are in the unused condition that it was in when the order was received. 

      We do not accept returns in store due to sanitisation procedures that must be followed.

      Additional guidance:

      • Please attach your returns label to the outside of your parcel. Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging). 

      • Please include the original packing slip/ returns form with your order number clearly visible along with your items. We cannot process your return without your order number and name.

      • Note down the tracking number and please track it to confirm it’s been delivered back to us. The return is your responsibility until it reaches us.

      Please note that if you opt for a Royal Mail home collection there may be an additional small fee to pay Royal Mail directly. Once you have generated your Returns label you can access their collection service here

      Refunds

      Once your return has reached our premises it can take up to 14 working days to process as we comply with sanitary processes and procedures. We will notify you of the approval or rejection of your refund once it has been processed.

      If your return is approved, you will receive the amount via the original payment method within 14 days after we notify you, depending on your bank. Refund times are dictated by your card issuer and are outside of our control.

      Faulty items

      In the unfortunate case that you have received a faulty item a please contact us at info@jaki.co.uk for how to proceed, including your order number and faulty item in the subject line (e.g. Order #1234, Faulty item) and please include a picture of the fault to speed up the process.

      Our customer service team aim to respond to emails within 72 hours.

      In store Exchanges/ Returns

      Online orders cannot be returned or exchanged in store. This is due to sanitisation procedures that must be followed.

      Late or missing refunds (if applicable)

      If the stated 14 working days to process your return has passed, and you haven’t received a "Return accepted" email, here are the actions to take:

      1. Check your returns tracking number or proof of postage receipt to check when/if we have received it.

      2, Check your spam/junk email inbox and your bank account.

      3. Email us: info@jaki.co.uk stating your order number in the subject line. Please explain that you have not received a refund yet.

      If you have received a "Return accepted" email and have still not received your funds after 14 working days, we advise you to contact your bank. There is often some processing time before a refund appears in your account and it differs depending on the financial provider, thus they should be able to give you a more accurate update.

      If you’ve done all of this and you still have not received your refund, please contact us at: info@jaki.co.uk

      We do not offer exchanges for items posted back to us.

      Additional non-returnable items:

      Gift cards
      Downloadable software products
      Health and personal care items (including Face Masks).

      Additional notes to consider

      The goods are your responsibility until they reach us so please ensure that they are securely packaged and sealed, and if applicable please ensure that you keep any receipts from your chosen tracked delivery service. Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).

      Even if you have decided to return your entire order, please do not return any promotional items included in the package, such as discount flyers or consumable samples.

      Please do not send your purchase back to the manufacturer.

      Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

      Shipping costs are non-refundable unless the return is for a faulty item.

      If we receive a return and it does not comply with our terms and conditions, we cannot offer a refund. This does not affect your statutory rights.

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