Standard Tracked UK Delivery (3-5 working days)
- Delivery is Monday to Friday only.
- Orders dispatched Monday to Friday only.
Please return your unused and unsuitable item(s) to us within 14 days of delivery for a refund.
Unfortunately, we do not offer free returns. We are also unable to offer exchanges for online orders.
To be eligible for a return, your item must be unused and in the same condition that you received it (with any tags it may have come with still attached). It must also be in the original packaging (garment bag for clothing, box for shoes etc).
Please post the item(s) you wish to return to the following address:
• Please include a note with your order number (original packing slip will be sufficient) and the items you wish to return inside the package.
• We recommend using a tracked delivery service and to keep a proof of postage as we don’t take responsibility for items lost in the post.
• When we receive your return we will process a refund for the item(s) returned within 5 working days
The return will be successful provided the goods are in the unused condition that it was when the order was received.
To be eligible for a return, your item must be unused and in the same condition that you received it (with any tags it may have come with). It must also be in the original packaging (garment bag for clothing, box for shoes etc).
Unfortunately we cannot accept returns which are found to have make-up stains, are washed or have any noticeable marks (including sweat marks) on the garment.
Please send your return back in the original postage bag/box provided. If this is not possible, please use an alternative postage bag or box.
Even if you have decided to return your entire order, please do not return any promotional items included in the package, such as discount flyers or consumable samples.
Please do not send your purchase back to the manufacturer.
The goods are your responsibility until they reach us so please ensure that they are securely packaged and sealed, and if applicable please ensure that you keep any receipts from your chosen tracked delivery service. Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
If we receive a return and it does not comply with our terms and conditions, we cannot offer a refund. This does not affect your statutory rights.
Additional non-returnable items:
Downloadable software products
Health and personal care items (including Face Masks).
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery without being informed.
In store Exchanges
To complete your exchange, we require a receipt or proof of purchase.
Items returned in store can only be exchanged:
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: email@example.com
Online Exchanges (if applicable)
We do not offer exchanges for items posted back to us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift card for the value of your return. Once the returned item is received, a gift card will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the return includes a faulty item.