Standard Tracked UK Delivery (3-5 working days)

£3.99/ Free over £150

  • Dispatch is Monday to Friday only, before 12pm GMT only.
  • Orders are sent via Royal Mail Tracked services.
Please note that deliveries to the Channel Islands and Isle of Man may be subject to delays due to Customs checks.
    Safe place/ leave with neighbour: If you'd prefer for your parcel to be left in a safe place or with your neighbour, you can select these options using links provided when Royal Mail sends shipping updates for your order. However please be aware that JAKI cannot be held liable for any loss or damage that may occur upon delivery if your parcel is left in your requested safe place or with your neighbour.
     

    Royal Mail Next Working Day Tracked UK Delivery (order before 12pm Mon-Fri)

    £5.95

    • Delivered between 7am and 10pm.
    • Dispatch is Monday to Friday only.
    • Place your order before 12pm Monday to Friday to get it the following working day (please allow an extra day due to the covid-19 situation).
    • Orders are sent Royal Mail Tracked 24.
    Please note that Next Day orders will always be sent out on time and any delays that may occur are due to the courier service. Occasionally Next Day orders may take an extra day to be delivered. Additionally, deliveries to the Channel Islands and Isle of Man may be subject to delays due to Customs checks. We cannot be held liable for delays outside our control.
     
    Safe place/ leave with neighbour: If you'd prefer for your parcel to be left in a safe place or with your neighbour, you can select these options using links provided when Royal Mail sends shipping updates for your order. However please be aware that JAKI cannot be held liable for any loss or damage that may occur upon delivery if your parcel is left in your requested safe place or with your neighbour.

    USA DHL Express (1-3 Working Days)

    £17.99~ $25.00/ Free over £250

    • Dispatch is Monday to Friday, before 12pm GMT only.
    • Orders are sent via DHL Express.
    • Tracked and Signed for service.
    • Max order value: £500.
    Please note that international deliveries may be subject to delays due to Customs checks. Please allow an extra day due to the covid-19 situation. We also are unable to deliver to PO boxes or Armed Forces Territories. If you have selected this and your parcel is returned to sender, you will not be refunded your original postage fees.
     
    Signature release/ leave with neighbour: If you'd prefer not to sign for your parcel or to leave it with your neighbour, you can select these options using links provided when DHL sends shipping updates for your order. However please be aware that JAKI cannot be held liable for any loss or damage that may occur upon delivery with removal of your signature requirement.
     

    EU- Europe Zone 1 Standard (5-10 Working Days)

    £10.00 ~ €11.95

    • Dispatch is Monday to Friday, before 12pm GMT only.
    • Orders are sent via local Postal networks.
    • Tracked service.
    • Max order value: £120 ~ €150.
    • There are no customs duties within this spend. You are able to make multiple orders without incurring duties.
    • Countries include: Austria, Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

    Please note that international deliveries may be subject to delays due to Customs checks. Please allow an extra day due to the covid-19 situation.

      Europe Zone 1 DHL Express (1-3 Working Days)

      £19.99

      • Dispatch is Monday to Friday, before 12pm GMT only.
      • Orders are sent via DHL Express.
      • Tracked and Signed for service.
      • Max order value: £120 ~ €150.
      • There are no customs duties within this spend. You are able to make multiple orders without incurring duties.
      • Countries include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

      Please note that international deliveries may be subject to delays due to Customs checks. Please allow an extra day due to the covid-19 situation.

      Signature release/ leave with neighbour: If you'd prefer not to sign for your parcel or to leave it with your neighbour, you can select these options using links provided when DHL sends shipping updates for your order. However please be aware that JAKI cannot be held liable for any loss or damage that may occur upon delivery with removal of your signature requirement.

       

      Europe Zone 2 DHL Express (1-3 Working Days) Customer pays all duties & taxes.

      £19.99

      • Dispatch is Monday to Friday, before 12pm GMT only.
      • Customer is liable for all customs duties and taxes.
      • Orders are sent via DHL Express.
      • Tracked and Signed for service.
      • Max order value: £500.
      • Countries include: Albania, Andorra, Belarus, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Greenland, Vatican City, Iceland, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Turkey, Ukraine.

      Please note that international deliveries may be subject to delays due to Customs checks. Please allow an extra day due to the covid-19 situation.

      Working days are defined as Monday to Friday, excluding Bank and Public Holidays.

      Signature release/ leave with neighbour: If you'd prefer not to sign for your parcel or to leave it with your neighbour, you can select these options using links provided when DHL sends shipping updates for your order. However please be aware that JAKI cannot be held liable for any loss or damage that may occur upon delivery with removal of your signature requirement.

      Australia DHL Express (up to 7 Working Days)

      £24.99

      • Dispatch is Monday to Friday, before 12pm GMT only.
      • Orders are sent via DHL Express.
      • Tracked and Signed for service.
      • Max order value: £470.
      Please note that international deliveries may be subject to delays due to Customs checks. Please allow an extra day due to the covid-19 situation.
       
      Signature release/ leave with neighbour: If you'd prefer not to sign for your parcel or to leave it with your neighbour, you can select these options using links provided when DHL sends shipping updates for your order. However please be aware that JAKI cannot be held liable for any loss or damage that may occur upon delivery with removal of your signature requirement.
       

      UAE DHL Express (1-3 Working Days)

      £24.99

      • Dispatch is Monday to Friday, before 12pm GMT only.
      • Orders are sent via DHL Express.
      • Tracked and Signed for service.
      • Max order value: £150.
      Please note that international deliveries may be subject to delays due to Customs checks. Please allow an extra day due to the covid-19 situation.
       
      Signature release/ leave with neighbour: If you'd prefer not to sign for your parcel or to leave it with your neighbour, you can select these options using links provided when DHL sends shipping updates for your order. However please be aware that JAKI cannot be held liable for any loss or damage that may occur upon delivery with removal of your signature requirement.

      Rest of World DHL Express (2-4 Working Days) Customer pays all duties & taxes.

      £24.99

      • Dispatch is Monday to Friday, before 12pm GMT only.
      • Customer is liable for all customs duties and taxes.
      • Orders are sent via DHL Express.
      • Tracked and Signed for service.
      • Max order value: £500.
      • Countries include: Bahrain, Canada, China, Hong Kong SAR, Indonesia, Japan, Kuwait, Macao SAR, Malaysia, Mexico, Philippines, Qatar, Singapore, South Africa, South Korea, Taiwan, Thailand.

      Please note that international deliveries may be subject to delays due to Customs checks. Please allow an extra day due to the covid-19 situation.

      Working days are defined as Monday to Friday, excluding Bank and Public Holidays.

      Signature release/ leave with neighbour: If you'd prefer not to sign for your parcel or to leave it with your neighbour, you can select these options using links provided when DHL sends shipping updates for your order. However please be aware that JAKI cannot be held liable for any loss or damage that may occur upon delivery with removal of your signature requirement.
       

      Additional notes
       
      Undelivered items: In the rare and unlikely event that your order cannot be delivered due to incorrect information provided by the customer or missed deliveries, the customer will be responsible for any additional shipping charges for redelivery.
       
      Disputed delivery: Please note that JAKI has the right to request evidence before issuing any refunds. JAKI also has protocols in place should suspicious or fraudulent activity be suspected.

      If you wish to dispute your delivery after the delivery carrier has issued confirmation of delivery (through tracking information), you are entitled to do so within 14 days of this confirmation.